Frequently Asked Questions

Most carpet manufacturers recommend cleaning your carpets every 12 to 18 months to maintain your warranty. There are many factors that you should consider that would affect frequency of cleaning; soiling conditions, number and ages of children, smoking versus non-smoking, pets, etc.

Always get someone to look at your carpet in person. There are too many factors involved in cleaning that cannot be answered over the phone and need to be looked at in person.

First, look for a company that has a Money Back Guarantee. This shows that the company believes in their skills, training, and effectiveness of their methods. Next, look for a company that has experience and will provide references if requested.

No. When done by a properly trained and certified technician, your carpets will not resoil faster. The primary reasons why carpets resoiled in the past was due to the detergents being used and technicians not being trained properly. Today’s detergents are formulated properly to insure detergent residue removal and professional carpet cleaning companies insure their technicians are trained and certified.

Almost all residential carpet manufactured since 1985 is “stain resist”. However, most carpet protector is a “topical” treatment – foot traffic will eventually remove the protector, just as brushing your teeth removes the fluoride from them. The more use your carpet or furniture gets, the quicker the protector will be removed. So even if your carpet is “stain resist”, applying a carpet protector will help restore the protection your carpet had when you purchased it.

Simply put, NO. Many foods and beverages contain “dyes”. It is quite possible for these dyes to penetrate into the fiber and make removal almost impossible. For example, if you were to “dye” your hair, cleaning would not remove the dye. So, cleaning by itself will not remove all stains. This is especially true of pet stains.

We offer a 14 day 100% Money Back Guarantee. This guarantee excludes Commercial, Rental and Animal Contamination. Our customers are our number one priority, if you are not compelety satisfied we will come back and re clean the area. If your are still not satisfied then Always Clean will apply a credit to your customer account for the amount of the service. This credit can be applied to future cleanings and is non transferable to other customer accounts. All issues must be addressed within 14 days of the original service date.

Many companies that do not use steam cleaning use these claims as scare tactics. As long as you use a company that has properly trained and certified their technicians, the answer is NO. Shaw Industries is the largest manufacturer of carpet in this country and they only recommended Hot Water Extraction (steam cleaning).

There are numerous issues that affect the price you pay for cleaning: fiber type, room dimensions, amount of soiling. Some companies charge by the room. We prefer to give you an exact price when we inspect the carpet. If you request a price over the phone, the estimate will be based on the information you provide; the technician will give you the exact price upon arrival.

No. The primary “chemicals” used to clean your carpets are water and detergent. The detergents that are used to clean you carpet are no different than the laundry detergents you use to wash your clothes.